Frequently Asked Questions
Everything you need to know about Rumora's AI-powered brand awareness machine and YouTube comment marketing automation.
General Questions
What exactly is Rumora?
Rumora is an orchestrated brand awareness machine powered by AI agents that automates the entire process of strategic YouTube comment marketing. Unlike traditional marketing approaches, Rumora leverages cutting-edge artificial intelligence to place your brand naturally in conversations where your target audience is already engaged. Our sophisticated AI workflows handle everything from video discovery to comment generation, posting, performance tracking, and optimization - creating a fully automated brand awareness engine that works 24/7.
How do AI agents power Rumora?
Rumora operates through a network of specialized AI agents, each with distinct roles: Discovery Agents continuously scan YouTube to find videos where your target audience is most active; Content Analysis Agents analyze video transcripts and context to identify perfect brand mention opportunities; Comment Generation Agents create authentic, engaging comments; Behavioral Simulation Agents run simulations with dozens of AI personalities to upvote/downvote comments; Performance Monitoring Agents track metrics hourly and trigger optimization actions; and Posting Automation Agents manage comment posting sequences automatically.
Is comment marketing compliant with YouTube's policies?
Yes, Rumora's approach is fully compliant with YouTube's Community Guidelines and Terms of Service. All interactions happen through the official YouTube API with intelligent rate limiting to respect platform limits. Our AI agents generate authentic, valuable comments that enhance the viewer experience rather than spammy promotional content. We maintain strict adherence to YouTube community guidelines and have sophisticated systems to protect posting accounts.
Do you offer a free trial or money-back guarantee?
Rumora offers a comprehensive 7-day money-back guarantee. To qualify, you must add at least 50% of your plan's video limit within 48 hours, attempt to post comments, and achieve 100,000+ total reach by day 7. If you meet these requirements and aren't satisfied with the results, we'll provide a full refund within 5 business days. This ensures you give the platform a proper trial while guaranteeing meaningful results.
Getting Started
What is the onboarding process like?
Rumora's onboarding is a carefully orchestrated 3-step journey: Step 1 involves profile setup where you provide your full name to personalize the experience. Step 2 is team creation where you establish a workspace for brand management and collaboration. Step 3 is plan selection and payment with integrated checkout and automatic subscription activation. The entire process transforms you from a new user into a fully operational Rumora customer with an active subscription and ready-to-use brand awareness machine.
Isn't this just spam? How is this different?
No, this is fundamentally different from spam. Our AI doesn't drop your brand name randomly. It analyzes video content, understands the conversation, and creates comments that add real value to the discussion while naturally mentioning your brand. For example, if someone's talking about productivity apps, our AI might comment: "This reminds me of when I started using [YourBrand] - completely changed how I organize my workflow." People upvote it because it's helpful, not because it's an ad.
What's the catch? This sounds too good to be true.
Fair question - here's the honest truth. This isn't instant magic. Not every video we target will go viral as predicted, and not every comment will make it into YouTube's "Top Comments" where people actually see them. Most comments initially land in "Latest Comments" which is basically invisible. But here's the key - our system automatically keeps trying. When a comment fails to get top visibility, we automatically post the next approved comment in your sequence until one succeeds. It requires patience, but it's fully automated. You just need to give us good brand information and approve enough backup comments.
What are the three methods for adding videos?
Rumora provides three sophisticated methods: 1) AI-Powered Video Discovery - Let AI agents automatically find perfect videos through an 8-phase process analyzing your brand, searching YouTube, filtering for engagement, and scoring relevance. 2) Manual YouTube Search - Advanced search interface with 44 categories, duration filters, geographic regions, and saved search configurations. 3) Direct URL Import - Paste multiple YouTube URLs for precision targeting of specific videos you want to target.
How long does it take to see my first comments posted?
Once you approve comments, posting takes 5 minutes to 2 hours. However, not all posted comments will appear in YouTube's "Top Comments" view (the default sorting). If comments only appear in "Latest Comments," they're considered ineffective since viewers rarely change from the default Top Comments view. When this happens, our auto-posting system automatically posts the next approved comment in your sequence to maintain visibility.
Comment Features
How does the AI comment generation pipeline work?
Our revolutionary 11-step AI pipeline creates authentic comments: 1) Video content analysis with multi-modal processing, 2) Transcript optimization and summarization, 3) Video summary generation using GPT-4o-mini, 4) YouTube comment context research, 5) Initial comment generation with GPT-4o creating 20 candidates, 6) AI agent simulation with 50+ personalities voting on comments, 7) Comment refinement for maximum impact, 8) Duplicate detection and validation, 9) Additional generation if needed, 10) Database integration with metrics setup, and 11) Status updates with user notification.
What is the AI agent simulation process?
This is Rumora's most groundbreaking feature. We create 50+ AI personalities with distinct characteristics including demographics, communication styles, platform behaviors, and brand affinity levels. Each agent reviews all 20 generated comments, voting based on their personality. They rate authenticity, predict engagement, and score how natural comments feel. The 5 comments with highest combined scores are selected, ensuring only the most authentic and engaging comments make it through.
How does the posting sequence system work?
Our automated sequence follows a Draft → Approved → Posted → Tracked flow. Draft comments await human review, approved comments are ready for automated posting with 3-hour cooldown intervals, posted comments are live and being tracked hourly, and failed/lost comments trigger automatic replacement. The system handles failures gracefully with backup comments and maintains continuous brand visibility through intelligent sequence management.
How does automated posting work?
Comments are automatically posted when conditions are met: no active comments on video, existing comment failure, 3-hour cooldown completion, approved queue availability, and auto-posting enabled. The system uses thousands of real, aged YouTube accounts globally with geographic distribution, language matching, and rotation for authenticity. All posting happens through official YouTube API with intelligent rate limiting and success verification.
Performance & Analytics
How does Rumora calculate reach?
Reach represents estimated unique viewers who saw your comment using our sophisticated algorithm. Position-based visibility percentages: Position 1 gets 50% of video views, Position 2 gets 40%, Position 3 gets 30%, with exponential decay for lower positions. We track hourly video view increases, apply position multipliers to view deltas, filter out artificial spikes, and add incremental reach to historical totals. This provides accurate estimates of how many people actually saw your brand mention.
What are the video status badges and what do they mean?
Our intelligent status system provides instant campaign insights: Performing Well (comments in top 3 positions with active reach), Stagnated (no growth over multiple cycles, needs intervention), Boosting (recently boosted with 24-hour cooldown), Needs Boost (positions 4-19, ready for engagement boost), Inactive (no comments generated), Pending Posting (approved comments queued), and Awaiting Approval (drafts ready for review). These badges help prioritize actions and optimize performance.
How does performance tracking work?
Our system collects comprehensive metrics hourly: exact comment position, like count, reply count, video views, and timestamps. We track position changes over time, engagement growth trends, reach velocity analysis, and performance comparisons. Advanced algorithms detect stagnation, identify boost opportunities, and provide predictive insights. All data feeds into real-time monitoring with automated alerts for significant changes and optimization opportunities.
How do I know people will actually see my comments?
Our AI doesn't place comments randomly - it finds videos that our algorithms predict will get hundreds of thousands or millions of views in the next 30 days. We're getting in early on content that's about to explode. Then, our system strategically boosts the best-performing comments with likes to push them to the top. Position 1 comments get seen by about 50% of viewers, so if a video gets 100K views and your comment is at the top, roughly 50K people see your brand mention.
Can you really predict which videos will go viral?
Our AI analyzes engagement patterns, channel history, topic trends, and dozens of other factors. We're not perfect, but we're accurate enough that our average client reaches over 100,000 people in their first week. The key is getting in early on content that's showing strong early signals - rapid initial engagement, trending topics, successful channel patterns, and audience behavior indicators.
Advanced Features
What automated systems power Rumora?
Rumora operates through sophisticated AI agent ecosystems: Discovery Agents continuously scan YouTube 24/7 for new opportunities and trend detection, Content Generation Agents create intelligent comments with brand voice consistency, Performance Monitoring Agents provide 24/7 campaign surveillance with anomaly detection, and Posting Automation Agents manage optimal timing with failure recovery. These systems work continuously to optimize campaigns without human intervention.
How does the auto-discovery system work?
Our upcoming auto-discovery feature will automatically add 5-10 relevant videos daily per brand. AI agents run continuous video scouting with trend detection, audience analysis, and competitive intelligence. The system includes quality filtering (only high-potential videos), user control toggles, performance optimization learning, and daily notification summaries. This creates continuous campaign expansion while maintaining quality standards.
What enterprise features are available?
Ultimate Plan ($4,999/month) includes dedicated account management with personalized support and strategy, monthly CEO strategy calls for optimization, custom AI training for brand-specific optimization, priority processing and support, advanced integrations with CRM and analytics platforms, white-label options for agencies, and custom API access for enterprise connectivity. This provides full-service solutions for large brands and agencies.
How does the platform ensure quality at scale?
Quality assurance includes automated quality control with AI agents verifying content before posting, brand safety monitoring for inappropriate content, platform compliance ensuring YouTube policy adherence, performance standards with quality thresholds, and error recovery with automatic rollback of problematic actions. The system maintains enterprise-grade reliability with 99.9% uptime and comprehensive backup systems.
Account & Billing
Will this hurt my brand reputation?
Actually, it does the opposite. We have dozens of AI personalities that simulate real YouTube users - different ages, backgrounds, interests. They test each comment before we post it. Only the ones that feel completely natural and get positive reactions make it live. Plus, think about it - if someone Googles your brand after seeing a comment, what do they find? Your real website, real reviews, real business. The comment is just the introduction.
How does this compare to traditional advertising costs?
The difference is dramatic. While Facebook and Google ads cost $8-10K+ monthly with rising costs and declining performance, our entry plan is $249/month and our top-tier plan is $5K. But here's the kicker - those 100,000+ people seeing your brand? That's often just the first week. Our top clients reach millions of people monthly for less than you're spending on a few thousand ad clicks that get blocked or ignored.
How does the 7-day money-back guarantee work?
Our comprehensive guarantee requires fair trial usage: add 50% of your plan's video limit within 48 hours, attempt comment posting on added videos, and achieve 100,000+ total reach by day 7. If you meet requirements and aren't satisfied, email admin@rumora.ai with "Refund Request" within 7 days of purchase. Refunds are processed within 5 business days to original payment method. This ensures you experience meaningful results while guaranteeing platform effectiveness.
Can I upgrade or downgrade my plan?
Yes, plans offer complete flexibility. Instant upgrades provide immediate access to higher tier features and limits with prorated billing adjustments. Graceful downgrades maintain existing content while adjusting to new limits. There are no long-term contracts or commitments - cancel anytime. Data is preserved for potential reactivation, and you can easily return with full data restoration.
How do I manage my video limits effectively?
Smart limit utilization includes automatically identifying underperforming content for removal, bulk deletion tools for efficient cleanup, performance-based recommendations for keep vs. remove decisions, and upgrade notifications when approaching limits. Focus on quality over quantity - regularly review and remove stagnated content, use analytics to identify top performers, and add new videos strategically based on performance data from existing campaigns.
Technical & Security
What AI models power Rumora?
Rumora uses a sophisticated multi-model AI system: GPT-4o for advanced reasoning in comment generation and brand strategy, GPT-4o-mini for efficient video analysis and summarization, custom fine-tuned models for brand-specific optimization, and behavioral simulation models for human behavior prediction. This diverse AI infrastructure enables intelligent task distribution, parallel processing, quality assurance through agent cross-validation, and continuous performance learning.
How secure is the platform?
Rumora maintains enterprise-grade security with end-to-end encryption for all sensitive data, role-based access controls and authentication, comprehensive audit logging and monitoring, and full compliance with GDPR, CCPA, and privacy regulations. All YouTube interactions use official APIs with intelligent rate limiting, strict policy adherence, and sophisticated account protection systems. The platform operates with 99.9% uptime through cloud-native architecture and comprehensive backup systems.
How does data processing work?
Our high-performance infrastructure includes hourly automated metrics collection from YouTube API, real-time interface updates for user actions, efficient batch processing for large-scale operations, and multiple data integrity validation layers. Advanced analytics feature trend detection algorithms, AI-powered performance forecasting, competitive benchmarking, and data-driven optimization recommendations. All processing maintains strict data validation and corruption prevention.
What if YouTube changes their policies and shuts this down?
That's actually why we're expanding beyond YouTube. TikTok and Instagram are next. But here's the thing - even if one platform changes its policies, organic word-of-mouth marketing will always work. We're just automating what great marketers have always done - get people talking about their brand in the right places. Plus, our approach is fundamentally different from spam or manipulation - we're adding value to conversations.
What about platform reliability and monitoring?
Rumora ensures enterprise reliability through real-time system health tracking, automatic error handling and recovery systems, comprehensive data backup and disaster recovery, and load balancing with distributed processing for consistent performance. The platform maintains 99.9% uptime with robust infrastructure, redundancy and failover systems, performance monitoring, and scalable cloud-native architecture handling thousands of concurrent users.